Service
Support
We keep the site running, make backups and update the site's software. Changes to the site come with the plans with hours: 3, 10 or 25 hours a month
Get a quoteFour plans
Click a plan and the quote opens with that plan already selected
Hosting and backups
You pay for the hosting itself directly to the provider. We look after the server the site runs on (the hosting) and check that the site opens. We make backups and update the site's software. Changes to the site are not included
$140monthlyChoose “Hosting and backups”Support + 3 hours
Everything in “Hosting and backups”, plus 3 hours of our work a month on changes to the site: texts, photos, colors, the order of blocks. Unused hours do not carry over to the next month
$250monthlyChoose “Support + 3 hours”Support + 10 hours
Everything in “Hosting and backups”, plus 10 hours of our work a month on changes to the site: texts, photos, colors, the order of blocks. Unused hours do not carry over to the next month
$700monthlyChoose “Support + 10 hours”Support + 25 hours
Everything in “Hosting and backups”, plus 25 hours of our work a month on changes to the site: texts, photos, colors, the order of blocks. Unused hours do not carry over to the next month
$1,400monthlyChoose “Support + 25 hours”
What is included
Every month, under the contract
- We look after the server the site runs on. The server is in your name, and so are the passwords
- We check that the site opens
- Backup copies of the site (backups)
- Updates of the software the site runs on
- Changes to the site, such as a new text or photo, come only with the plans with hours. They are not part of “Hosting and backups”
Options
Only what fits this service
How the work goes
- 01Ongoing
Watching the site and backups
We make sure the site opens. We make regular backups so the site can be restored after a failure. Restoring the site after a failure, including from a backup, is part of the monthly fee. If the site stops working, we start fixing it fast. Wrote on a weekday from 10:00 to 19:00 Moscow time? Within 2 hours. Wrote at night, on a weekend or a public holiday? Within the first 2 hours of the next working day, that is, by 12:00 Moscow time.
- 02Every month
Updating the site's software
We update the software the site runs on so it keeps up with new versions.
- 03During the month
If something needs changing
You tell us what to change. On the plans with hours we do it out of the hours included in the fee: 3, 10 or 25 hours a month. The $140 plan has no hours, so the work is billed separately at $90 an hour. Bugs that are our fault we fix for free during the warranty year, without spending your hours.
Questions
What does support include?
Support is optional. The warranty does not depend on it: for a year from acceptance we fix bugs in our code for free without support. There are four plans. The first is “Hosting and backups”, $140 a month. That pays for our work: we look after the server the site runs on, check that the site opens, make backups and update the software. Changes to the site are not included. You pay for the server itself (the hosting) to the provider separately. The other three plans are all of the same plus hours of our work on changes to the site: $250 a month for 3 hours, $700 for 10 hours, $1,400 for 25 hours. Unused hours do not carry over to the next month. On every plan, if the site stops working, we start fixing it fast. Wrote on a weekday from 10:00 to 19:00 Moscow time? Within 2 hours. Wrote at night, on a weekend or a public holiday? Within the first 2 hours of the next working day, that is, by 12:00 Moscow time. Restoring the site after a failure, including from a backup, is part of the monthly fee.
Where is the site hosted and who pays for it?
The site runs on a server of a hosting provider; that is the hosting. The account with the provider is in your name, and you pay the provider directly. Prices depend on the provider and can change. We set up the server and look after it, and all the passwords stay with you.
What if the hours of edits run out?
Then extra work is paid by the hour, $90 an hour. If changes are many and constant, you can switch to a Dev subscription: $3,500 a month, we work through your tasks one at a time, with no limit on the number of tasks.
How do I pay for support?
Every month: the price on this page is the fee for one month. You can cancel in any month: just don't pay for the next one.